This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application Donde hay hielo?. By downloading and using this app, you acknowledge that you have read and agree to the terms outlined in this policy.

We are committed to maintaining transparency and ensuring that your personal information is handled responsibly and securely.

Information We Collect

1. Personal Information

When you interact with the app, we may collect information that you voluntarily provide, such as:

• Name, email address, or phone number (if you contact us for support).

• Details provided when submitting feedback or inquiries.

2. Location Information

Our app requires location permissions, including background location, for its core functionality. Specifically:

• Foreground Location (ACCESS_FINE_LOCATION / ACCESS_COARSE_LOCATION): Used to display nearby ice cube availability on the map when the app is open.

• Background Location (ACCESS_BACKGROUND_LOCATION): Used only to detect when a user is in range of an existing marked ice cube spot, so that timely updates or notifications can be provided even if the app is minimized or not actively running.

• Detect when a user is in range of an existing ICE cube spot.
• Notify the user about nearby availability even if the app is not actively open.
• Update the map with the user’s movement to improve accuracy of reported spots.

Location data is processed in real time to deliver relevant functionality and is not stored indefinitely, sold, or shared with unauthorized third parties.

How We Use Your Information

The information we collect is used strictly for the following purposes:

• To display nearby ice cube availability.

• To notify users when they are close to marked ice cube locations.

• To improve app functionality and performance.

• To respond to support inquiries or feedback.

• To ensure security and prevent fraudulent or unauthorized use of the app.

Sharing Your Information

We do not sell or rent your information to third parties. Information may only be shared in the following cases:

• Legal Compliance: When required by law, court order, or governmental request.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred accordingly.

Data Security

We employ industry-standard security measures (encryption, firewalls, and secure data transmission) to protect your personal and location data. While we strive for maximum security, no method of transmission over the internet or mobile networks can be guaranteed 100% secure.

Your Rights

You have the right to:

• Access and review the personal information we hold about you.

• Request corrections to inaccurate or incomplete data.

• Request deletion of your data, subject to legal obligations.

• Withdraw consent for location access via your device settings at any time.

Please note: disabling location access may limit or prevent core app functionality.

Retention of Data

We retain data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Location data is not stored permanently and is only used to provide real-time app services.

Third-Party Links

The app may link to third-party resources. We are not responsible for the content, policies, or practices of these external sites. We encourage you to review their terms before sharing information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Updated versions will be posted within the app and/or on our website with the revised effective date.

Contact Us

If you have questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at: HD techs